Thing 8: Communication - Web 2.0 Style

I used AIM alot while my husband was working out of the country. It was alot cheaper than talking on the phone every night.

I do not have the opportunity to use it now because I do not sit at a designated computer at work, but I think this is a great tool for larger areas that have more patrons and funding for staff to devote to instant messaging and reference.

Our Library uses its email to communicate with the branch libraries and the administration office. We only have had one patron communicate with us through our email about books he has on hold or has ordered through the Interlibrary loan system. No other patrons use our email.

I do not use text messaging on my phone, I try to keep cost down and for us its just as cheap to use our minutes. I also like to talk. I think it will be a great tool for simple questions and sending pictures. Plan to get text messaging on our phones when my son goes away to the army in July.

I have done Webinar Classes through neflin. I believe one was Library 2.0 and the other was about Dealing with difficult patrons. Its a great idea saves travel time and money.